Refund policy

Last updated: September 28,2026
Every BOPOLYO piece is printed and made especially for you after you place your
order. Because of this, our return process works differently from a traditional store.
Please read this policy before you order.
Returns and exchanges
Since each item is produced only once ordered, we are unable to accept returns or
exchanges if you ordered the wrong size or color, or if you simply changed your mind.
Please check our Size Guide carefully before ordering. If you are unsure about sizing,
email us at Bouifri@bopolyo.store before you buy and we will help.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, has a printing or manufacturing defect, or is not the
item you ordered, we will make it right with a free replacement or a refund.
To report a problem, email Bouifri@bopolyo.store within 30 days of delivery and include:
Your order number
A clear photo showing the issue (and the packaging, if the item was damaged in
transit)
If several items with the same design are affected, one photo or short video showing
all affected items together
You do not need to return the item unless we ask you to. Once we review your report,
we will confirm the replacement or refund by email.
What is not covered
Orders placed in the wrong size or color
Change of mind or the item not matching personal expectations
Small differences between how a design looks on screen and in print, or minor
variations in print placement, which are normal in made-to-order printing
Problems reported after the 30-day reporting period
Order changes and cancellations
Orders go into production quickly. If you need to cancel or change an order, email
Bouifri@bopolyo.store as soon as possible. We can only make changes before your order enters
production. Once production has started, it cannot be cancelled or changed.

Lost packages and delivery problems
For lost packages, packages marked delivered but not received, or address errors, please see our Shipping Policy.
How refunds are issued
Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may need additional time to show the refund on your statement. Original shipping charges are not refundable, except where required by applicable law.

Your legal rights
This policy describes BOPOLYO's own return and refund process. It does not limit or override any mandatory consumer rights you may have under the laws of your country or region, such as consumer protection laws in the European Union, the United Kingdom, or your US state. If you believe you have a legal right that is not reflected here, please contact us at Bouifri@bopolyo.store.
Contact
Questions about a return or refund? Email Bouifri@bopolyo.store.