Shipping policy

Last updated: September 28,2026
BOPOLYO items are made to order and shipped directly from our production partners.
Delivery time is the production time plus the shipping time.
Production time
After you place your order, please allow 2-3 business days for your item to be printed and prepared. Production may take longer during holidays, sales, and other busy periods.
Shipping time
Once your order ships, delivery usually takes 2-5 business days within United States, 10-30 business days to Europe, and 10-30 business days to other destinations. These are estimates, not guarantees. Delays can happen because of carriers, customs, weather, or other events outside our control.
Shipping costs: International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless stated at checkout, these charges are not included in your order total and are the customer's responsibility.

Orders with multiple items
If you order more than one item, your order may be produced in different locations and shipped in separate packages. Items may arrive on different dates, and you will receive tracking for each shipment.
Tracking your order
When your order ships, we email you a tracking link. Tracking can take some time to update after the first scan by the carrier. You can also visit our Track My Order page.
International orders, duties, and taxes
Orders shipped to another country may be subject to import duties, taxes, or customs fees charged by the destination country. Unless stated at checkout, these charges are not included in your order total and are the customer's responsibility. 

Incorrect or incomplete address
Please double-check your shipping address at checkout. If you notice a mistake, email
bouifri@bopolyo.store right away. We can only correct an address before your order enters production. Once an order has shipped, we cannot redirect it. If a package is delayed, returned, or lost because the address entered at checkout was incorrect or incomplete, we are not able to guarantee a replacement or refund.
Lost or delayed packages
If your tracking has not updated for 10 days, or your order has not arrived after the
estimated delivery window, email bouifri@bopolyo.store with your order number. We will investigate with the carrier and work toward a solution. If the carrier confirms the package is lost, we will send a replacement or issue a refund.
Marked as delivered but not received
Sometimes a carrier marks a package as delivered before it arrives, or it is left in a safe
place or with a neighbor. If this happens:
Check around your delivery area (porch, mailbox, mailroom) and with people at your
address or neighbors
Contact the carrier with your tracking number
If it is still missing after 5 business days, email bouifri@bopolyo.store with your order number and we will help open a case.
Please note that once a carrier confirms delivery to the address provided, our ability to
offer a replacement or refund may be limited. If the carrier confirms that the package was delivered to the address provided at checkout, we cannot guarantee a replacement or refund. We will review each case individually and assist where possible.Damaged or incorrect items on arrival
Please see our Returns & Refund Policy.
Contact
Questions about shipping? Email bouifri@bopolyo.store